Complaints
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be submitted via our online utility, or mailed to the registered head-office:
Dolphin Fitness LTD, 135 Trafalgar Road, Portslade, Brighton, BN41 1GU, England
Alternatively, you may telephone the Customer Service Line on Sales: 01273 921 222 from 10:30am to 4:00pm, Monday to Friday. All calls will be charged at standard rate.
We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
