Complaints
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to mail@DolphinFitness.co.uk, or mailed to the registered head-office, DolphinFitness.co.uk, 30 Petworth House, Davigdor Road, Hove, BN3 1WG, England. Alternatively, you may telephone the Customer Service Line on Sales: 0871 408 86 90 (local rate call) 10:00am to 5:00pm, Monday to Friday. All calls will be charged at standard rate.
We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
