FAQ

FAQ

FAQ

  • What if I'm not in when you deliver?
    • Deliveries will usually be made Monday to Saturday, between 8.30am to 6.00pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
  • How long will it take to receive a refund for a returned item?
    • The item(s) returned must be in a saleable condition, unused and in the original, undamaged packaging; we will consider the overall condition of the product being returned when making a refund.
    • The payment would usually reach the account within 7 working days of us receiving the goods back. -The exact timings will, however also depend on the speed in with which your credit/debit card company processes the credit.
  • What if my order arrives damaged?

    • Call us on 01273 921 222 (UK) or 0044 1273 921 222 (Outside UK), between the hours of 10.30am and 4.00pm Monday to Friday or click here to submit a message.
    • If the packaging is damaged you must sign the delivery as "damaged", and notify us as soon as possible within 1 day of accepting the goods.
  • Will I get an order confirmation?

    • We will send you a confirmation email detailing the exact order received shortly after your order is placed.
  • When will my products be delivered?
    • After you have placed your order online, we will send you an order confirmation email with all the related information and the confirmation of your preferred order date.
    • If you don't received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, then please contact our Customer Services team either by email at anytime or by phone on 01273 921 222 (UK) or 0044 1273 921 222 (Outside UK), between the hours of 10.30am and 4.00pm, Monday to Friday.
  • What if my order hasn't arrived?
    • If your order has been despatched and has not arrived within the expected time period, please or phone us on 01273 921 222 (UK) or 0044 1273 921 222 (Outside UK), between 10.30am and 4.00pm, Monday to Friday or send us an email to notify us of the event.
  • What if only part of my order has arrived?
    • If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, you must call us on 01273 921 222 (UK) or 0044 1273 921 222 (Outside UK), between 10.30am and 4.00pm, Monday to Friday.
  • What do I do if my product breaks down during the guarantee period?
    • Look for any visible signs of the breakdown and consult the troubleshooting guide in the manufacturer`s handbook or on their website.
    • If you still need a repair, call our Customer Service team an email or telephone us on 01273 921 222 (UK) or 0044 1273 921 222 (Outside UK). You will be asked for details of the model number and date of purchase.
    • Your despatch note provides this information and acts as your guarantee, so please make sure that you keep it throughout your guarantee period.
  • How safe is shopping on dolphinfitness.co.uk?
    • We realise how important it is to securely store any information that you provide. Dolphinfitness.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
    • You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
    • You can tell whether a page is secure as 'https' will replace the 'http' at the front of the address bar within your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
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