10 Day Money Back Guarantee
Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product .
To add that extra bit of comfort we offer the DolphinFitness.co.uk 10 day money back guarantee. Its simple! If you don't like the goods we will arrange to uplift and give a full 'no quibble' refund.
The ten days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, and that we receive the goods back in the condition they arrived with you, and that they are repacked into the box/packaging they arrived in.
If returned goods are not repacked properly by the customer they may incur a 10% re-packing / re-stocking charge. In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply .
We can even arrange the pickup on your behalf for the return of the product to our warehouse when collections are made from UK mainland ( England, Scotland, Wales ). Refunds will be credited back within 14 days of the cancellation.
Where the consumer has exercised the right to cancel, money will be returned within 14 days of cancellation.
If the goods ordered have been "customised" (for example team kit with team badges) or are special orders (for example goods that are made to order) then DolphinFitness.co.uk reserves the right to charge you for recovery of the goods in the event of a cancellation. If the goods are faulty and are rejected within 7 working days from receipt of goods to rejection of goods, a full refund plus postage costs can be claimed.
Returning Items by Mail
- State the item(s) that you are returning and please state the reason for the return.
- Package the return securely (in the original package if possible), and include the packing slip. Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service.
- Send the package to Returns Department, DolphinFitness.co.uk, 30 Petworth House, Davigdor Road, Hove, BN3 1WG
Fitness Equipment (and bulky items) delivery / returns
Fitness Equipment (and bulky items) delivery / returnsDue to nature of these items we will make every effort to contact you to arrange a convenient delivery time. In some cases DolphinFitness.co.uk normal shipping rates may not apply. If this is the case individual shipping rates are calculated based on the “ship to” address. In such cases we will email you the approximate shipping charges for these items within 2 working days. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote. Please note that the purchaser must sign for receipt of the order.
For fitness equipment returns please contact mail@DolphinFitness.co.uk or call customer care on 0871 408 86 90 (local rate call) Monday - Friday 9:30 - 18:30. We will fully reimburse agreed returns made due to faulty goods or an error on our part, but we reserve the right to charge you for recovery of the goods in the event of a cancellation. If you have any doubts please contact our customer care team for advice.
Please note that fitness equipment must at all times be used only in accordance with manufacturers instructions and only after thoroughly reading and understanding those instructions. No one should undertake any form of exercise without first consulting their doctor or specialist and agreeing with them that it is safe for them to do so.
