Returns and refund policy

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product .

Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Any costs to for re-delivery of the goods will be payable in advance by the customer.

If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited .

Any free gifts received with your order must be returned, if an order is cancelled.

Should you wish to cancel or return any purchased products you will be required to contact our Customer Service team in order to obtain an official "Return Materials Authorisation (RMA)". Goods must be returned to us within 7 days of receipt of RMA.

You must insure that you have communicated and obtained an official RMA from our customer services team via email before returning an item, and that your returned parcel must include the RMA within the package.

Please check the dimensions and the suitability of the requested delivery location for access (including doors, corridors, stairs and corners) before ordering large pieces of equipment to ensure the successful delivery, and to confirm that the product is the right size for your needs.

Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up to £80 to cover the collection costs and handling fee occurred as the result.

Returning Items by Mail

  • Please ensure you have the correct RMA reference number included within packaging.
  • State the item(s) that you are returning and please state the reason for the return.
  • Package the return securely (in the original package), and include the packing slip.
  • Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service.
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