Terms and conditions

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product .

Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Any costs to for re-delivery of the goods will be payable in advance by the customer.

If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited .

Any free gifts received with your order must be returned, if an order is cancelled.

Should you wish to cancel or return any purchased products you will be required to contact our Customer Service team in order to obtain an official "Return Materials Authorisation (RMA)". Goods must be returned to us within 7 days of receipt of RMA.

You must insure that you have communicated and obtained an official RMA from our customer services team via email before returning an item, and that your returned parcel must include the RMA within the package.

Please check the dimensions and the suitability of the requested delivery location for access (including doors, corridors, stairs and corners) before ordering large pieces of equipment to ensure the successful delivery, and to confirm that the product is the right size for your needs.

Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up to £80 to cover the collection costs and handling fee occurred as the result.

In order to change or cancel an order you must contact our Customer Services team on 0871 811 0081 (UK) or +44 203 326 54 64 (Outside UK), between the hours of 10:30am to 4:00pm Monday to Friday, or click here to submit a message (please don't forget to mention your order reference number).

You have a right to cancel your order and receive a full refund prior to goods being dispatched.

If goods have been dispatched, you have the right to return goods within 28 days of receipt of your goods in perfect condition, unused and in their original packaging.

The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be submitted via our online utility, or mailed to the registered head-office:

Dolphin Fitness LTD, Unit 3, Tungsten Building, George Street, Portslade, Brighton, BN41 1RA, England

Alternatively, you may telephone the Customer Service Line on Sales: 0871 811 0081 (local rate call) 10:30am to 4:00pm, Monday to Friday. All calls will be charged at standard rate.

We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

All prices on DolphinFitness.co.uk include the relevant EU VAT in order to insure there will be no hidden charges. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order.

You can pay either by American Express, VISA, Master Card, Switch/Maestro, Solo, Electron cards or Bank Transfer.

If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 working days from receiving your order.

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Thank you for visiting our website. If you can't find the information you need, or for any reason need to contact us, please do not hesitate to phone us on 01273 411 668 within UK, or +44 1273 411 668 outside UK (Lines are open from 10:30am to 4:30pm Monday to Friday).

Some items may appear with a "Free Delivery" icon.

Standard delivery is between 9am and 5pm. Saturday deliveries may be available on certain products. For a delivery quote please follow through to the checkout section or click here to contact us.

Please note if access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge. Examples include gravel pathway, 2nd floor without a lift.

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.

This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

We will endeavour to despatch goods as promptly as possible; this is usually 1-3 days within UK Mainland and 2-5 days for deliveries to EU.

The delivery time-frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.

We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.

In most cases we utilise Parcel Force for an express and insured delivery. All shipping charges are calculated based on weight and the delivery address. All charges (if any) are quoted before you enter your payment details in the checkout area.

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.