Terms and conditions

10 Day Money Back Guarantee

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product .

To add that extra bit of comfort we offer the DolphinFitness.co.uk 10 day money back guarantee. Its simple! If you don't like the goods we will arrange to uplift and give a full 'no quibble' refund.

The ten days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, and that we receive the goods back in the condition they arrived with you, and that they are repacked into the box/packaging they arrived in.

If returned goods are not repacked properly by the customer they may incur a 10% re-packing / re-stocking charge. In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply .

We can even arrange the pickup on your behalf for the return of the product to our warehouse when collections are made from UK mainland ( England, Scotland, Wales ). Refunds will be credited back within 14 days of the cancellation.

Where the consumer has exercised the right to cancel, money will be returned within 14 days of cancellation.

If the goods ordered have been "customised" (for example team kit with team badges) or are special orders (for example goods that are made to order) then DolphinFitness.co.uk reserves the right to charge you for recovery of the goods in the event of a cancellation. If the goods are faulty and are rejected within 7 working days from receipt of goods to rejection of goods, a full refund plus postage costs can be claimed.

VAT & The EU

All prices on DolphinFitness.co.uk include the relevant EU VAT in order to insure there will be no hidden charges. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order.

HM Forces

Deliveries to BFPO addresses are charged at the standard UK rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding The United Kingdom and Northern Ireland) will be charged VAT on any order unless: goods are for the personal use of the individual or their dependents, or for individual use on official duties and goods are delivered to an EU country and every order is accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply. Variation: Prices on DolphinFitness.co.uk may vary on occasions from those found in our catalogues.

Methods of Payment

You can pay either by VISA, Master Card, Switch/Maestro, Solo, Electron cards or Bank Transfer.

Out-of-Stock

If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 working days from receiving your order.

Returns / Refurbished Products

The terms "mail order returns" or "reconditioned" are all used to described goods which have been returned within a short period of purchase.

Products may be returned for a variety of reasons, however to ensure that you receive still receive the highest quality product when purchasing such goods a quality control check is carried out by ourselves or the manufacturer. All products are checked against the parts list, any missing or faulty parts are then replaced, and major scratches/blemished corrected and the products are reboxed (unless otherwise stated).

All products are then subject to a manufacturers warranty and, of course, our very own 10 day money back guarantee if you are not satisfied. All products that are described as above are in A1 condition and in full working order.

Delivery

We will endeavour to despatch goods as promptly as possible; this is usually 1-3 days within UK Mainland and 2-5 days for deliveries to EU.

The delivery time-frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.

We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.

In most cases we utilise Parcel Force for an express and insured delivery. All shipping charges are calculated based on weight and the delivery address. All charges (if any) are quoted before you enter your payment details in the checkout area.

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

Signing for Goods

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.

This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at mail@DolphinFitness.co.uk or call customer care on 0871 408 86 90 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

Free Delivery

Some items may appear with a "Free Delivery" icon.

Standard delivery is between 9am and 5pm. Saturday deliveries may be available on certain products. For a delivery quote please email mail@DolphinFitness.co.uk or call Sales: 0871 408 86 90.

Please note if access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge. Examples include gravel pathway, 2nd floor without a lift.

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to mail@DolphinFitness.co.uk, or mailed to the registered head-office, DolphinFitness.co.uk, 30 Petworth House, Davigdor Road, Hove, BN3 1WG, England. Alternatively, you may telephone the Customer Service Line on Sales: 0871 408 86 90 (local rate call) 10:00am to 5:00pm, Monday to Friday. All calls will be charged at standard rate.

We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Availability

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Contact Us

Thank you for visiting our website. If you can't find the information you need, or for any reason need to contact us, please do not hesitate to phone us on 0871 408 86 90 (UK) or +44 203 326 54 64 (Outside UK).