Terms and conditions

Dolphin Fitness Company Information

  • 30 Dolphin Road, Dolphin Industrial Estate, Shoreham-by-sea
    Brighton, West Sussex, BN43 6PB, United Kingdom
  • Company Registration Number: 4286163
  • VAT Registration Number: 899164755

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dolphin Fitness's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Dolphin Fitness' or 'us' or 'we' refers to the owner of the website whose registered office is 30 Dolphin Road, Dolphin Industrial Estate, Shoreham-by-sea, Brighton, West Sussex, BN43 6PB, United Kingdom. Our company registration number is 899164755 registered United Kingdom.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Dolphin Fitness Online Store

All orders can be placed online through our website here at DolphinFitness.co.uk and all orders subject to availability and security checks.

Our Liability

  • All information on this website is given as is, we cannot be held liable in respect of the information given on this website.
  • We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.
  • We do not guarantee that our website will remain available or that all the material used is kept current.
  • We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
  • We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law.
  • We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
  • We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website.
  • We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
  • The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
  • Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

Returns and Refunds

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product. Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

  • Any costs to for re-delivery of the goods will be payable in advance by the customer.
  • f the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited.
  • Any free gifts received with your order must be returned, if an order is cancelled.
  • Should you wish to cancel or return any purchased products you will be required to contact Dolphin Fitness Customer Service team in order to obtain an official "Return Materials Authorisation (RMA)". Goods must be returned to us within 7 days of receipt of RMA. You must insure that you have communicated and obtained an official RMA from our customer services team via email before returning an item, and that your returned parcel must include the RMA within the package.
  • Please check the dimensions and the suitability of the requested delivery location for access (including doors, corridors, stairs and corners) before ordering large pieces of equipment to ensure the successful delivery, and to confirm that the product is the right size for your needs.
  • Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up to £80 to cover the collection costs and handling fee occurred as the result.

To change or cancel an order

You have a right to cancel your order and receive a full refund prior to goods being dispatched.

If goods have been dispatched, you have the right to return goods within 28 days of receipt of your goods in perfect condition, unused and in their original packaging.

The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.

Complaints procedure

We aim to deal with all complaints effectively. For a speedy response complaint may be submitted via our online utility, or alternatively mailed to the registered head-office.

We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

VAT (UK & The European Union)

All prices on DolphinFitness.co.uk are quoted inclusive of relevant UK/EU VAT to provide a transparant and honest pricing structure.

Methods of payment

Orders can be paid for using VISA, Master Card, Switch/Maestro, Solo, Electron cards and Bank Transfer.

OUT-OF-STOCK ITEMS

If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 working days from receiving your order.

Warranties

All products on Dolphin Fitness website are designed for Home use and carry a Home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.

Fitness equipment sold by Dolphin Fitness are covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this.

The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit.

No goods will be accepted into our warehouse without prior authorisation from Dolphin Fitness. Dolphin Fitness will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Website availability

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Free delivery

Standard delivery is between 9am and 6.30pm. Saturday deliveries may be available on certain products. For a delivery quote please follow through to the checkout section or click here to contact us.

If access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge. Examples include gravel pathway, 2nd floor without a lift.

Signing for goods

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, you must REFUSE the delivery. Do not sign for the items, then contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

Delivery

We will endeavour to despatch goods as promptly as possible; this is usually 1-3 days within UK Mainland and 2-5 days for deliveries to EU.

Delivery time frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.

We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.

For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

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