To change or cancel an order
In order to change or cancel an order you must contact our Customer Services team on 01273 921 222 (UK) or +44 1273 921 222 (Outside UK), between the hours of 10:30am to 4:00pm Monday to Friday, or click here to submit a message (please don't forget to mention your order reference number).
You have a right to cancel your order and receive a full refund prior to goods being dispatched.
If goods have been dispatched, you have the right to return goods within 28 days of receipt of your goods in perfect condition, unused and in their original packaging.
The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.
